Aetrex.com’s orders are shipped from our warehouse facility and order fullfillment center in Teaneck, New Jersey or California.
Shipping Costs are as follows per order:
Within U.S.: $5.00
Aetrex.com will not ship orders outside the United States or Canada. Shipping to Puerto Rico is via ground only, we do not ship to Puerto Rico via 2nd Day Shipping. All items are shipped via UPS Ground Service or USPS First Class Service.
We gladly accept Visa, MasterCard, Discover or American Express. Please note we do not accept international credit cards.
Ordering on Aetrex.com:
Please remember to fill in all the required fields when ordering via the Aetrex.com. We accept on-line orders 24 hours a day, 7 days a week. Orders placed after 5pm ET begin processing the next business day. Submitted orders will be entered during business hours Mon-Fri 8:30am-6pm ET. We do not ship orders on Saturdays, Sundays and Holidays. Once entered shipping time is usually within 48hrs. Express orders placed after 3:30pm ET will be shipped on the following business day.
We use 128 bit encryption between your browser and our server (highest level for browsers) and 1024 bit encryption between our servers and our office to retrieve and process orders.
For Warranty/Returns please see here.
How long does it take to ship an online order?
Online orders are processed and shipped within 48 hours. Depending on where you are located, estimated delivery times are 7-10 business days from purchase date.
How does my online order ship?
Online orders shipping to US addresses are shipped via UPS Ground or USPS First Class. Online orders shipping to Canadian addresses are shipped via United States Postal Service. All orders are shipped via ground service. For expedited shipping methods please contact Aetrex customer service at 888-526-2739. We do not ship international orders.
How much does shipping cost?
Online orders shipping to US addresses are shipped at a flat rate of $5.00 per order. Online orders shipping to Canadian addresses are shipped at a flat rate of $19.50 per order. This is for ground service only. The customer is responsible for local duties and taxes. For expedited shipping options and costs, please contact Aetrex customer service at 888-526-2739.